As we’ve started to adopt a process similar to Basecamp’s, we’ve been revisiting how we think about “backlogs” — the list of ideas and various requests we could work on in the product roadmap.

I liked this piece from Rich Ziade on the downsides of backlogs.

The term “backlog” makes me anxious. It implies being behind. It also implies that what you’ve got today is an incomplete thing. You need to get through that backlog. It also implies–dangerously–that this is the true unrealized ideal for a product.

After working on a (now) successful product for almost 10 years, this one is familiar:

When any piece of software makes it out into the world, inevitably feedback follows. The bigger the impact of the software, the louder and more varied the feedback. It’s actually a sign of success.