🏋🏽‍♀️ Finding the Point of Human Leverage

Automation is penetrating every industry, but still heavily reliant on human behavior and feedback to make it effective. In this piece, Benedict Evans talks about identifying the point in a workflow where the optimum point of leverage sits for human interaction:

This means that a lot of the system design is around finding the right points of leverage to apply people to an automated system. Do you capture activity that’s already happening? Google began by using the links that already existed. Do you have...