I recently discovered the Cynefin framework, a mental model for situational decision making created by IBM’s Dave Snowden over 20 years ago. Now I’m a big “Business Process System” skeptic these days. I’ve seen way too many of them wildly overfit, seen them become bibles for teams where it seems like we’re working for the process, and not the other way around. Cynefin seems useful because it’s a course mental model more than some sort of Agile-like totalizing system for how to get work done. It intends to help you classify problems and orient yourself versus telling you what to...